Return Policy

At VisionExclusives, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to facilitate your return process.

1. Return Window

You have 30 days from the date you receive your item to initiate a return for a full refund. This allows ample time for you to evaluate your purchase and decide if it meets your expectations.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Unused Condition: Items must be unused and in their original condition. This means that they should not show any signs of wear or damage.
  • Original Packaging: All returned items must be in their original packaging, including tags, boxes, and any accessories that came with the product. This helps ensure the item can be resold.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at visionexclusives@gmail.com. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with the return.
  3. Shipping the Item: Pack the item securely in its original packaging, including the RAN and any required documentation. You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within 7-14 business days after we confirm the return. The refund will be issued to the original payment method used at the time of purchase.

5. Non-Returnable Items

Please note that certain items may be non-returnable, including:

  • Items marked as final sale
  • Customized or personalized products

6. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above, and then place a new order for the desired item.

7. Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer service team at visionexclusives@gmail.com. We are here to help ensure your satisfaction with VisionExclusives.

Thank you for shopping with us! Your satisfaction is our priority.